Student Complaints and Appeals

The University of Central Florida (UCF) is a national leader in partnerships. Locations across central Florida serve the local communities and provide increased access to degree programs through 2+2 agreements and shared facilities. Students who attend classes at UCF Connect locations may face a challenge or concern that requires assistance or intervention. This website was created to assist students with finding the right people and procedures to get their questions answered and their concerns resolved regarding a location and/or a partnering institution that provides contracted services to a UCF Connect location.

Students are encouraged to pursue informal resolution to matters of concern whenever possible. In most cases, unless otherwise defined by university policy, this entails bringing the concern to the attention of the person or office where the concern arises. If dissatisfied with the response, the student may contact the appropriate area supervisor, director, department chair, or dean for resolution. Informal policies and procedures for addressing and resolving reported student concerns may vary based upon the nature of the complaint.

If a concern cannot be resolved through informal means, a student may file a formal written complaint in accordance with university procedures. Click here here to view procedures for filing a student complaint or appeal.

Student complaints and appeals about one of UCF Connect’s locations, partnering institutions, or a contracted service provider (i.e. alleged misconduct by a partner employee, fitness centers, parking, safety and security, facilities/maintenance, bookstore, food service, or technology services controlled by the partnering institution), should be directed to a specific UCF Connect location. Students wishing to file a formal written complaint should send an email describing the concern to the appropriate location liaison identified below with the subject line “Student Complaint.”

 
UCF Connect liaison contact information:

UCF Cocoa/Palm Bay
UCF Daytona Beach
UCF Valencia East
UCF Valencia West
UCF Valencia Osceola
UCF Altamonte Springs
UCF Sanford/Lake Mary
UCF Ocala
UCF South Lake/Leesburg
Lauren Miller, Ph.D.
Executive Director
Kimberly Hardy, Ph.D.
Assistant Vice Provost
Tanya Armstrong, Ed.D.
Executive Director